In Part II of Lesson 3, Dominica highlights how the customer experience can be impacted by invisible dependencies through her Cooper’s Coop example. This is a step-by-step guide on how to think about dependencies in your product value stream.

Instructor: Dominica DeGrandis

Course length: 8 lesson videos and 2 exercise videos

Total runtime: 1hr, 59min

Approximate time to complete course: 1 week

Recommended reading: "Making Work Visible: Exposing Time Theft to Optimize Work & Flow"

Workbook: Making Work Visible Core Concepts

Category(s): Workflow Management; Team Management

Instructions: Read "Making Work Visible", download course workbook, watch videos, do exercises from videos, book, and workbook.