In this final lesson of the course, Dominica discusses the role that neglected work has in your workflow and how it steals time. The goals in this lesson include defining neglected work, identifying what kind of work is most often neglected, the cost of neglected work, and ways to manage revenue protection work.

Instructor: Dominica DeGrandis

Course length: 8 lesson videos and 2 exercise videos

Total runtime: 1hr, 59min

Approximate time to complete course: 1 week

Recommended reading: "Making Work Visible: Exposing Time Theft to Optimize Work & Flow"

Workbook: Making Work Visible Core Concepts

Category(s): Workflow Management; Team Management

Instructions: Read "Making Work Visible", download course workbook, watch videos, do exercises from videos, book, and workbook.