In this lesson, Dominica discusses the role that unplanned work has in your workplace and how it steals your time. The goals for this lesson include defining unplanned work and developing an agreed upon way to talk about it, as well as the tools that will help you track time theft and unplanned work.

Instructor: Dominica DeGrandis

Course length: 8 lesson videos and 2 exercise videos

Total runtime: 1hr, 59min

Approximate time to complete course: 1 week

Recommended reading: "Making Work Visible: Exposing Time Theft to Optimize Work & Flow"

Workbook: Making Work Visible Core Concepts

Category(s): Workflow Management; Team Management

Instructions: Read "Making Work Visible", download course workbook, watch videos, do exercises from videos, book, and workbook.